FAQ

Frequently Asked Questions

Everything you need to know about Mini Hotel — features, implementation, billing, and our Channel Manager.

Features and implementation

Does the system have a database?

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Yes, you will be able to obtain a database of guests, as well as companies and current accounts. You will not have to ask for your guests’ personal data if they have previously stayed at your hotel.

How does the implementation process work?

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To start the configuration, the hotel must complete a form with the necessary information, then proceed to train all staff on the use of the system. The process is complemented with videos and user manuals. Implementation time is estimated between 5 to 10 days, depending on hotel size and needs.

Is the monthly fee related to the number of reservations received?

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The monthly fee is independent of the amount of reservations being managed. It is a fixed price established at the time of purchase.

Can I set up users without the help of technical support?

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Yes, the initial training for management will explain how to create users and establish different permissions, so any modification or creation of a new user can be done by the appropriate person without the need for technical support.

Can I register agents, companies and city ledger accounts?

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You will be able to enter all the agents, companies and city ledger accounts you work with. You can select the agent or company inside a guest or group reservation, see the different charges of your current account and cash flow, link payments to charges or invoices, and always know the balance due per account or agent.

Is it possible to install Mini Hotel on a Mac?

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Our system is cross platform. It can be installed on any operating system: Mac, Windows, or Linux. We also have an app for Android and iOS.

Restaurant & Point of Sale

Can I manage my restaurant from the software?

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Our gastronomic feature allows you to manage the restaurant, bar and different points of sale. You can serve tables, charge to the room, print receipts, apply reductions or add tips, and sell to non-guests. You can also identify the waiter attending each table, register the entry of goods, control stock, and track suppliers and invoices.

Can I make sales to people who are not staying at the hotel?

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Yes, the gastronomic feature allows you to manage tables and consumption for both guests and people who are not staying at the hotel.

Will I know quickly how many guests I have to prepare breakfast for?

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The system generates a large number of useful reports to facilitate the work of management, receptionists and housekeeping. One of these reports covers meals, so you can know each day how many people you need to prepare breakfast, lunch or dinner for.

Is it possible to integrate with other software?

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If your hotel uses or needs to contract other specific software for any area, we offer the possibility of integrating with other systems through our API.

Do I have to pay commission for reservations that enter through the Booking Engine?

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No. All reservations entered from the Booking Engine appear automatically in your calendar, connected to the Channel Manager just like OTAs. These are direct hotel reservations, so no commission is paid on them.

Can you offer additional services from the Booking Engine?

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Yes, from the Booking Engine a guest can book not only a room, but also tours, transfers, meals, activities or any other extra service the hotel offers.

Billing and Accounting

Does the cash control functionality allow me to record my expenses?

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Cash control lets you record both income and expenses, specifying the department and reason for each movement, generating a cash balance and a detailed control of every transaction. There is also a specific expense report by department for a given period, useful for decision-making.

Can I register pre-payments for guests who have not arrived yet?

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Yes. Once a reservation is made, the guest already has an account/folio with debit and payment columns, where you can see the balance and make payments, charges and refunds.

Can I manage the administrative/accounting area of the hotel?

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Yes, you can issue reports of cash movements by different users and generate them for any period. Each receptionist controls their own tasks, and management can request income and expense reports by department to support decision-making.

If I use the billing functionality, does it generate a file of what is billed?

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Yes, the system generates a detailed report on invoices issued, by date, user and category, including the VAT Tur and CITI Sales Book in the TXT file format required by AFIP.

Can I mail cash reports?

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All reports generated by Mini Hotel, including cash reports, can be exported to Excel and sent by email, and are also available to print.

Channel Manager

How does the Channel Manager work?

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The Channel Manager is an essential tool to sell online. With the Mini Hotel Channel Manager, you automatically see all reservations made through OTAs and your own site’s booking engine on your calendar. You can update availability in real time and avoid overbooking.

Which portals does the Channel Manager connect to?

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We can connect with all the portals your hotel works with. The system is scalable, so it is possible to add or modify OTAs over time.

Can I change rates and restrictions quickly?

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Yes, you can easily set rates and restrictions in the system, and they are automatically sent through the Channel Manager to the different online travel channels. You can also send updated rates and restrictions on demand whenever you like.